TERMS AND CONDITIONS

TERMS AND CONDITIONS

These Terms and Conditions are entered into by and between you and PT Pilar Enam Tiga (SERIAL Group), as the official distributor of Corkcicle in Indonesia (the “Company” or “we”). The following terms and conditions, together with any documents they expressly incorporate by reference (collectively, "Terms and Conditions"), govern your access to and use ofwww.corkcicle.id, including any content, functionality, and services offered on or throughwww.corkcicle.id (“Website”), whether as a guest or a registered user.

Please read these Terms and Conditions carefully before you start to use the Website. By using the Website, you accept and agree to be bound and abide by these Terms and Conditions, our Privacy Policy, and our Shipping & Return Policy, which are incorporated herein by reference and comply with the applicable laws of the Republic of Indonesia (including Law No. 11 of 2008 on Electronic Information and Transactions / “UU ITE”, as amended).

By using this Website, you represent and warrant that you are at least 18 years of age, or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms and Conditions under the Indonesian Civil Code. If you do not agree to these Terms and Conditions or the Privacy Policy, you must not access or use the Website.

Changes to the Terms and Conditions

The Company reserves the right to revise, modify, and update these Terms and Conditions from time to time at our sole discretion. All changes regarding standard website functionalities are effective immediately when we post them and apply to all access to and use of the Website thereafter.

For any material or significant changes that may affect your consumer rights, financial transactions, or personal data processing under the applicable laws of the Republic of Indonesia, we will provide reasonable notice by posting a prominent announcement on the Website.

Your continued use of the Website following the posting of revised Terms and Conditions constitutes your definitive acceptance and agreement to those changes. You are expected to check this page periodically each time you access this Website so you are aware of any updates, as they are legally binding on you.

Accessing the Website and Data Security

The Company reserves the right to withdraw, suspend, or amend this Website, and any service, promotion, or material we provide on the Website, at our sole discretion without prior notice. We will not be liable if, for any reason, all or any part of the Website is unavailable at any time or for any period due to technical maintenance, server disruptions, or force majeure events. From time to time, we may restrict access to some parts of the Website, or the entire Website, to users.

You are responsible for both:

Making all arrangements necessary for you to have secure access to the Website.

Ensuring that all persons who access the Website through your internet connection or network are aware of these Terms and Conditions and comply with them.

To complete a purchase or access some resources on this Website, you will transact as a guest and may be asked to provide certain billing, shipping, or other personal information. It is a strict condition of your use of the Website that all information you provide during the checkout process is correct, current, and complete. All personal data provided will be collected, processed, used, and secured in strict compliance with Law of the Republic of Indonesia No. 27 of 2022 on Personal Data Protection, as well as other applicable laws and regulations regarding personal data protection.

You agree to use particular caution when inputting your personal and financial data during checkout, especially from a public or shared device, to prevent unauthorized parties from intercepting or recording your personal information. We reserve the right to cancel any transactions or refuse service at our sole discretion if, in our reasonable opinion, you have engaged in fraudulent transactions, provided false information, or conducted activities that compromise the security of the Website.

Intellectual Property Rights

The Website and its entire contents, features, and functionality (including but not limited to all trademarks, information, software, text, names, logos, service names, designs, slogans, displays, images, video and audio, and the design, selection, and arrangement thereof) are owned by the Company, its licensors, or other authorized providers of such material, and are protected by the applicable laws and regulations of the Republic of Indonesia regarding intellectual property rights (including copyright, trademark, patent, and trade secret laws) as well as international treaties and proprietary rights laws.

These Terms and Conditions permit you to use the Website for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website, except as follows:

Your computer or mobile device may temporarily store copies of such materials in its memory incidental to your accessing and viewing those materials.

You may store files that are automatically cached by your Web browser for display enhancement purposes.

You may print or download one copy of a reasonable number of pages of the Website for your own personal, non-commercial use and not for further reproduction, publication, or distribution.

You must not:

Modify copies of any materials from this Website.

Use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text.

Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from this Website.

You must not access or use for any commercial purposes any part of the Website or any services or materials available through the Website without prior written consent from the Company.

If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Website in breach of these Terms and Conditions, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title, or interest in or to the Website or any content on the Website is transferred to you, and all rights not expressly granted are reserved by the Company. Any use of the Website not expressly permitted by these Terms and Conditions is a breach of these Terms and Conditions and may violate copyright, trademark, and other applicable laws in Indonesia.

Prohibited Uses

You may use the Website only for lawful purposes and in accordance with these Terms and Conditions. You agree not to use the Website:

In any way that violates any applicable regional, national, or international laws or regulations.

For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise.

To send, knowingly receive, upload, download, use, or re-use any material which does not comply with the Content Standards set out in these Terms and Conditions.

To transmit, or procure the sending of, any advertising or promotional material without our prior consent, including any "junk mail," "chain letter," "spam," or any other similar solicitation.

To impersonate or attempt to impersonate the Company, a company employee, another user, or any other person or entity (including, without limitation, by using e-mail addresses or social media handles associated with any of the foregoing).

To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Website, or which, as determined by us, may harm the Company or users of the Website, or expose them to liability.

Additionally, you agree not to:

Use the Website in any manner that could disable, overburden, damage, or impair the site or interfere with any other party's use of the Website, including their ability to engage in real-time activities through the Website.

Use any robot, spider, or other automatic device, process, or means to access the Website for any purpose, including monitoring, scraping, or copying any of the material on the Website.

Use any manual process to monitor or copy any of the material on the Website, or for any other purpose not expressly authorized in these Terms and Conditions, without our prior written consent.

Use any device, software, or routine that interferes with the proper working of the Website.

Introduce any viruses, Trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful to our infrastructure.

Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website.

Attack the Website via a denial-of-service (DoS) attack or a distributed denial-of-service (DDoS) attack.

Otherwise attempt to interfere with the proper working of the Website.

Monitoring and Enforcement; Termination

The Company has the right to:

Take appropriate legal action, including without limitation, referral to law enforcement authorities, for any illegal, fraudulent, or unauthorized use of the Website.

Refuse service or terminate your access to all or part of the Website immediately if you violate any provision of these Terms and Conditions, engage in suspicious transaction activities, or conduct fraudulent actions that may harm our platform or other users.

Without limiting the foregoing, we have the right to fully cooperate with any Indonesian law enforcement authorities, government agencies, or court orders requesting or directing us to disclose the identity, transaction data, or other information of anyone conducting suspicious or unauthorized activities on or through the Website.

YOU WAIVE AND HOLD HARMLESS THE COMPANY AND ITS AFFILIATES, LICENSEES, AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY ANY OF THE FOREGOING PARTIES DURING OR AS A RESULT OF ITS INVESTIGATIONS, AND FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER SUCH PARTIES OR INDONESIAN LAW ENFORCEMENT AUTHORITIES.

Content Standards

These content standards apply to your use of any interactive elements or submission forms on this Website. Materials and input must in their entirety comply with all applicable regional, national, and international laws and regulations of the Republic of Indonesia.

Without limiting the foregoing, your inputs must not:

Contain any material which is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable under Indonesian public decency standards.

Promote sexually explicit or pornographic material, violence, or discrimination based on race, ethnicity, religion, gender, nationality, disability, sexual orientation, or age (including any content that incites communal conflict or violates Suku, Agama, Ras, dan Antargolongan – SARA).

Infringe any patent, trademark, trade secret, copyright, or other intellectual property or proprietary rights of any other person or entity.

Violate the legal rights (including the rights of publicity and data privacy) of others or contain any material that could give rise to any civil or criminal liability under the laws of the Republic of Indonesia.

Be likely to deceive, mislead, or spread false information, fake news, or hoax to any person.

Promote, facilitate, or assist in any illegal activity, online gambling, scams, or any other unlawful acts.

Reliance on Information Posted

The information presented on or through the Website is made available solely for general information purposes. While we strive to provide accurate product details, colors, and descriptions for Corkcicle products, we do not warrant the absolute accuracy, completeness, or usefulness of this informational content. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Website, or by anyone who may be informed of any of its contents.

This Website may include content provided by third parties, including materials provided by influencers, brand partners, and third-party licensors. All statements or opinions expressed in these materials, other than the official content directly provided by the Company, are solely the opinions and the responsibility of the person or entity providing those materials. We are not responsible, or liable to you or any third party, for the content, validity, or accuracy of any materials provided by any third parties.

Changes to the Website

The Company may update, modify, or refresh the content, product assortments, prices, and promotional offers on this Website from time to time to enhance your shopping experience. However, please note that any material or stock availability information on the Website may become out of date at any given time, and we are under no strict obligation to update such material instantly, except as required by applicable electronic commerce laws in Indonesia.

Information About You and Your Visits to the Website

All personal data and information we collect through your interactions or checkout sessions on this Website are strictly subject to our Privacy Policy. By using the Website, you acknowledge and agree to all actions taken by us with respect to your personal data in full compliance with our Privacy Policy and the applicable data privacy laws and regulations in the Republic of Indonesia.

Links from the Website

If the Website contains links to other websites, official marketplaces (such as our official brand stores on Tokopedia, Shopee, or other e-commerce platforms), and digital resources provided by third parties, these links are provided for your convenience and reference only. This includes links contained in advertisements, banner displays, and partner collaborations.

The Company has no direct control over the contents, operational systems, or privacy practices of those external sites or resources, and we accept no responsibility or legal liability for them, or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to www.corkcicle.id, you do so entirely at your own risk and are subject to the terms and conditions of use for those respective independent platforms.

Accessibility Statement

The Company is committed to fostering inclusivity and facilitating the accessibility of our Website for all individuals, including persons with disabilities, in alignment with the spirit of Law of the Republic Indonesia No. 8 of 2016 concerning Persons with Disabilities.

Through our continuous digital and website enhancements, we strive to implement relevant accessibility best practices to ensure a seamless shopping experience for everyone. If you experience any difficulty in accessing any part of this Website, or if you require assistance or wish to access our policies in an alternative format, please feel free to contact our customer support team at corkcicle@weareserial.co. We will make reasonable efforts to accommodate your needs and provide the information you require through an accessible communication channel.

Geographic Restrictions

The owner and operator of this Website is based in the Republic of Indonesia. We provide this Website and our services primarily for use by persons located within the territory of Indonesia. We make no claims or representations that the Website, its content, or the products offered herein are accessible, appropriate, or available for shipping outside of Indonesia.

Transactions on this Website are designed to comply strictly with the applicable laws, trade regulations, and consumer protection acts of the Republic of Indonesia. If you access or use this Website from locations outside of Indonesia, you do so on your own initiative and you are solely responsible for compliance with your local laws, as well as any applicable import restrictions, customs duties, or foreign exchange regulations.

Mobile & Messaging Communications

By providing your mobile phone number during checkout, you agree to receive automated communications from us via WhatsApp and/or electronic messaging. These communications include:

Transactional Notifications: Automated updates regarding your orders, payment confirmations, and shipping tracking status.

Promotional Messages: Periodic updates regarding exclusive offers, new product launches, and special promotions from Corkcicle Indonesia.

Your consent to receive promotional messages is completely voluntary and is not a condition of purchase. You may opt-out of promotional messages at any time by following the unsubscribe instructions provided in the message or by contacting our Customer Service at corkcicle@weareserial.co. Standard message and data rates imposed by your mobile carrier may apply.

Disclaimer of Warranties and Limitation of Liability

You understand and agree that the Company cannot and does not guarantee or warrant that files available for downloading from the internet or through this Website will be free of viruses, malware, or other destructive code. You are solely responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW IN THE REPUBLIC OF INDONESIA, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE (DDoS) ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE, OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT.

YOUR USE OF THE WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE, ITS CONTENT, AND ANY SERVICES OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER THE COMPANY NOR ANY PERSON ASSOCIATED WITH US MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE WEBSITE.

THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND REGARDING THE DIGITAL PLATFORM'S PERFORMANCE, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE.

NOTWITHSTANDING THE FOREGOING, NOTHING IN THIS SECTION IS INTENDED TO LIMIT OR EXCLUDE YOUR MANDATORY CONSUMER RIGHTS UNDER LAW NO. 8 OF 1999 ON CONSUMER PROTECTION OF THE REPUBLIC OF INDONESIA, INCLUDING WARRANTY CLAIMS FOR MANUFACTURING DEFECTS OR PRODUCT AUTHENTICITY ASSURED BY THE COMPANY AS THE OFFICIAL DISTRIBUTOR.

Limitation on Liability

TO THE FULLEST EXTENT PROVIDED BY THE APPLICABLE LAWS OF THE REPUBLIC OF INDONESIA, IN NO EVENT WILL THE COMPANY, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY (INCLUDING BUT NOT LIMITED TO BREACH OF CONTRACT, NEGLIGENCE, OR UNLAWFUL ACTS / PERBUATAN MELAWAN HUKUM), ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE.

THIS INCLUDES ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, OR LOSS OF DATA, EVEN IF FORESEEABLE.

NOTWITHSTANDING THE FOREGOING, NOTHING IN THIS CLAUSE SHALL EXCLUDE OR LIMIT OUR LIABILITY FOR PRODUCT SAFETY, MANUFACTURING DEFECTS, OR AUTHENTICITY OF THE PHYSICAL PRODUCTS SOLD, OR ANY OTHER LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER LAW NO. 8 OF 1999 ON CONSUMER PROTECTION OF THE REPUBLIC OF INDONESIA. IN SUCH CASES, OUR MAXIMUM AGGREGATE LIABILITY SHALL BE LIMITED TO THE ACTUAL AMOUNT PAID BY YOU FOR THE SPECIFIC PRODUCT OR SERVICE GIVING RISE TO THE CLAIM.

Indemnification

You agree to defend, indemnify, and hold harmless the Company, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees and legal costs) arising out of or relating to your violation of these Terms and Conditions or your misuse of the Website.

This includes, but is not limited to, your violation of any third-party rights (including intellectual property rights), your breach of the applicable laws of the Republic of Indonesia including UU ITE, as amended, or any use of the Website's content, services, and products other than as expressly authorized in these Terms and Conditions.

Governing Law and Jurisdiction

All matters relating to the Website and these Terms and Conditions, and any dispute, controversy, or claim arising therefrom or related thereto (including non-contractual disputes or claims), shall be governed by, interpreted, and construed in accordance with the laws of the Republic of Indonesia, without giving effect to any choice of law or conflict of law provisions.

Any legal suit, action, or proceeding arising out of, or related to, these Terms and Conditions or the Website shall be instituted exclusively in the District Court of South Jakarta. You hereby irrevocably waive any and all objections to the exercise of jurisdiction over you by such Indonesian courts and to the venue in such courts.

Waiver and Severability

No waiver by the Company of any term or condition set forth in these Terms and Conditions shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure or delay by the Company to assert a right or enforce a provision under these Terms and Conditions shall not constitute a waiver of such right or provision, nor shall it prevent any future exercise of that right.

If any provision of these Terms and Conditions is held by a court or other competent authority of the Republic of Indonesia to be invalid, illegal, or unenforceable for any reason under applicable laws, such provision shall be eliminated or limited to the minimum extent necessary, and the remaining provisions of these Terms and Conditions will continue in full force and effect as if the invalid provision had never been part of these terms.

Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Shipping & Return Policy, and any other official policies published on this platform, constitute the sole and entire agreement between you and the Company with respect to the Website. This agreement supersedes all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding your use of the Website.

Your Comments and Concerns

This website is operated by PT Pilar Enam Tiga (SERIAL Group), as the official distributor of Corkcicle in Indonesia. All notices of copyright infringement claims, feedback, comments, requests for technical support, and other communications relating to the Website or your purchase experiences should be directed exclusively to our official customer support email at: corkcicle@weareserial.co.