PRIVACY POLICY

Last Updated: July 06, 2026

Welcome to Corkcicle Indonesia ("we," "our," or "us"). We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy is designed to comply with the applicable laws and regulations in the Republic of Indonesia, specifically Law Number 27 of 2022 concerning Personal Data Protection (Undang-Undang Perlindungan Data Pribadi or "UU PDP").

This policy outlines how we collect, use, disclose, process, and safeguard your personal data when you visit our website (the "Site") and purchase our products. By accessing or using our Site, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

1. Information We Collect

We collect personal data that you provide directly to us, as well as data collected automatically when you interact with our Site.

Personal Data: When you make a purchase, create an account, sign up for our newsletter, or contact customer service, we collect personal details such as your full name, billing address, shipping address, email address, and payment/transaction details.
Automatically Collected Information: When you visit our Site, we automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and information about your interaction with our Site (e.g., pages viewed, time spent).
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content and advertisements.

2. Legal Basis and How We Use Your Information

In compliance with UU PDP, we process your personal data based on your explicit consent, the necessity to fulfill a contract with you, or our legitimate business interests. We use the collected information to:

Process and fulfill your orders, including processing payments and arranging for logistics and shipping within Indonesia.
Communicate with you regarding your order, account updates, or customer service inquiries.
Send you promotional emails, newsletters, and exclusive offers regarding Corkcicle products (you may withdraw your consent and opt-out at any time).
Improve and optimize our Site, services, and overall customer experience.
Detect, prevent, and address technical issues, fraud, or security breaches.

3. How We Share Your Information

We strictly do not sell your personal data. We only share your information with trusted third parties in the following circumstances:

Data Processors & Service Providers: We share information with third-party vendors who assist us in operating our Site and conducting our business. This includes payment gateways, logistics and shipping partners in Indonesia, and email marketing platforms. These parties are bound by strict confidentiality obligations.
Legal Compliance: We may disclose your information if required to do so by law, to comply with legal processes, or in response to valid requests by public authorities or law enforcement agencies in Indonesia.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred, subject to standard confidentiality agreements.

4. Data Retention and Security

Retention: We will retain your personal data for as long as your account is active or as needed to provide you with our services. Specifically for transaction and financial records, we are required by Indonesian tax and commercial laws to retain such data for a minimum period of 5 (five) years before it is securely deleted or anonymized.
Security: We implement robust administrative, technical, and physical security measures to protect your personal data from unauthorized access, accidental loss, disclosure, alteration, and destruction.
Payment Security: All payment transactions are processed through secure, certified payment gateways and are encrypted using secure socket layer (SSL) technology.

5. Your Rights Under UU PDP

As a personal data subject under Indonesia's UU PDP, you possess specific rights regarding your information:

Right to Access: You have the right to request a copy of the personal data we hold about you.
Right to Rectification: You can request that we correct or update any inaccurate or incomplete personal data.
Right to Erasure: You can request the deletion of your personal data from our systems, subject to certain legal exceptions.
Right to Withdraw Consent: You have the right to withdraw your consent for us to process your personal data at any time. Please note that withdrawing consent may affect our ability to provide certain services or complete your transactions.
Right to Restrict Processing: You have the right to request the delay or restriction of your personal data processing.

6. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of those external sites. We encourage you to read the privacy policies of any linked websites you visit.

7. Children's Privacy

Our Site is not directed at children under the age of 18, and we do not knowingly collect personal data from minors without parental consent. If we become aware that we have inadvertently collected such information, we will take immediate steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or to ensure continued compliance with Indonesian laws. We will notify you of any material changes by updating the "Last Updated" date at the top of this policy or via email for significant updates.

9. Contact Us

If you wish to exercise your rights under the UU PDP, or if you have any questions, comments, or concerns about this Privacy Policy, please contact our Data Protection Officer / Customer Support team at:

Corkcicle Indonesia (PT Pilar Enam Tiga)
Email: corkcicle@weareserial.co