FOR THE CURIOUS

Can I cancel or modify my order before it ships?

We are unable to add or remove items from orders. Full cancellation requests and address changes are time-sensitive and can only be actioned shortly after the order is placed.

If you’d like to cancel or edit the shipping address on your order, please email us at corkcicle@weareserial.co as soon as possible and we’ll do our best to accommodate requests.

Payment Methods

Pay with ease. Choose from QRIS, Bank Transfer/Virtual Account, or E-Wallet—whichever works best for you.

Failed Payment

Why did my payment fail?

Payment confirmation may vary depending on the payment method you choose.

QRIS & Virtual Account Payments made via QRIS and Virtual Account may take up to 1 hour to be confirmed.

Please complete your payment within the following timeframes:

• QRIS: 15 minutes
• Virtual Account: 24 hours

Please note that payment windows may vary during promotional or sale periods.

If you've completed your payment but haven't received confirmation after 1 hour, please contact our Customer Support via WhatsApp at +62 812-9999-1201 and include your proof of payment for assistance.

Tax

Do I need to pay any additional taxes?

No. All prices displayed on our website are final and include 11% Value Added Tax (VAT).

Shipping Information

Where do you ship from and do you ship internationally?

All orders are dispatched from our warehouse in Bekasi, West Java. Currently, we only ship within Indonesia and do not offer international shipping.

Shipment processing time

All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

HOURS OF OPERATION
Mon-Fri: 9AM – 5PM
Local Jakarta Time
Hours my vary during public holidays

Shipping Courier & Rates

Enjoy the flexibility of Instant, Same Day, or Standard Delivery. Shipping costs are calculated at checkout based on your delivery location.

Instant Delivery Service

Instant delivery is available within selected service areas. Please refer below for more details:

Maximum Distance: max. 40 km
Package Size: 50x50x80cm (Width x Length x Height)
Package Weight: Max. 20kg
Delivery Insurance Coverage: delivery insurance is calculated at 0.5% of the product's retail value.

Same Day Delivery Service

Same Day delivery is available within selected service areas. Please refer below for more details:

Maximum Distance: max. 40 km
Package Size: 40×40×17cm (Width x Length x Height)
Package Weight: Max. 5kg
Delivery Insurance Coverage: delivery insurance is calculated at 0.5% of the product's retail value.

Do you offer free shipping?

Yes — enjoy Free Standard Shipping on orders above IDR 500,000 across Indonesia.
Please note: the minimum spend applies after discounts. Free shipping will be automatically applied at checkout.

Can I get my Corkcicle engraved if I purchased it from corkcicle.id?

Absolutely! All purchases made through corkcicle.id are eligible for our engraving service. Simply visit our Plaza Senayan store with your Corkcicle drinkware and your original proof of purchase (digital invoice or receipt), and our team will be happy to assist you.

How much does the engraving service cost?

Our engraving service is available for IDR 55,000 per 10 characters, including letters, numbers, and selected symbols or emojis. Your engraving will be customized using the font options available in-store.

Can I engrave a custom logo instead of text?

Yes. We also offer logo engraving. Please note that all logo artwork is subject to review and approval by our in-store team to ensure it meets our engraving requirements and quality standards.

Do you offer any engraving promotions?

Yes! Receive 1 complimentary engraving with every purchase of 5 Corkcicle drinkware items.

The offer is valid in multiples—for example:

• Purchase 5 items → Get 1 free engraving
• Purchase 10 items → Get 2 free engravings

Are all Corkcicle products eligible for engraving?

Most Corkcicle products can be personalised through our engraving service. However, the following exceptions apply:

• Collaboration collections and embossed products are not eligible for engraving.
• Uncoated stainless steel products are not recommended for engraving, as the final result may not meet our quality standards.

What do I need to bring for the engraving service?

To enjoy our engraving service at our Plaza Senayan store, please bring:

• Your Corkcicle drinkware.
• The original proof of purchase (digital invoice or physical receipt) from corkcicle.id or any official Corkcicle retail store.

Our team will verify your purchase before proceeding with the engraving.


Please note:
Our engraving service is available exclusively at our Plaza Senayan store. Our team will be happy to assist you with font selection and provide a preview of your engraving before it is processed.

Where can I drop off my Corkcicle for the recycling program?

You can drop them off at Plaza Senayan or Grand Indonesia store.

Should I bring my original purchase receipt?

• Yes, bring your purchase receipt to receive IDR 200,000 cashback for products & 50K for accessories
• Without a receipt, eligible products will only receive IDR 75,000 cashback.

When can I use the cashback?

Cashback applies only to same-day trade-in transactions when the recycled bottle is submitted.

Note: It cannot be combined, accumulated, or exchanged for cash.

How is eligibility determined?

Our store team will inspect your item before trade-in. Final eligibility is determined by the store team.

Warranty & Return / Exchanges Policy

What is covered under our Warranty?

We stand behind the quality of our products. Our warranty is categorized based on the type of issue:

Product Defects (Claim within 7 days of receipt):

• Coating Issues: Small paint chips, bumps, scratches, or coating imperfections found upon unboxing.
• Interior Issues: Noticeable or unpleasant odors (e.g., strong metal odor).
• Component Defects: Issues with bottle gears, such as caps or straws.

Function Issues (Lifetime Warranty):
Thermal Performance: Covers the product's ability to retain hot or cold temperatures as advertised.

Rusting (Claim within 1 year of receipt):
Covers interior rusting that is not caused by normal wear and tear.

Terms & Conditions for Warranty Claims

To ensure a smooth claim process, please ensure the following requirements are met:

• Valid Proof: A complete unboxing video (from start to finish) is mandatory.
• Product Condition: Returned products must be in brand new condition (unused, unwashed, and untested).
• Proof of Purchase: Items must have been purchased through authorized Corkcicle channels.
• Inspection: All returns must be made within the eligible period and will be subject to Corkcicle’s official inspection process.

Warranty Exclusions Please note that the warranty is not applicable in the following cases:

• Removal of product covers, labels, or stickers (except for Rusting claims).
• Normal wear and tear (e.g., scratches, dents, or blemishes caused by daily use).
• Damage caused by improper care or use not following the product instructions.

Refund

Refund procedure

A refund will be issued if your warranty claim is approved and a replacement cannot be provided

• Lead time: It takes approximately 14 working days for the funds to be processed.
• Refund Method: Refunds are issued only to the original payment method used at checkout (e.g. credit card, bank transfer, or e-wallet) for security purposes. Refunds cannot be transferred to a different account.

You may be eligible for a refund if

The issue falls within our Warranty & Return Policy.

The product is returned in its original, unused condition (excluding functional defects such as thermal performance issues). A complete unboxing video is provided as supporting proof.

Please review our full Return & Exchange Policy before submitting a claim. Corkcicle reserves the right to decline refund requests that do not meet our inspection criteria.

Are Corkcicle products dishwasher safe?

Are Corkcicle products dishwasher safe?
Our most current collections are top-rack dishwasher safe, though we recommend checking each product individually.

Please refer to the product label or packaging for the most accurate care instructions.

How do I clean my Corkcicle Lids & Caps?

For daily cleaning, we recommend hand washing your lids and caps with warm, soapy water. Most lids are also top-rack dishwasher safe.

For a deeper clean, components on specific lids can be removed:

• Gasket (All Lids): Gently remove the rubber ring to clean underneath, then reattach.
• Plastic Slider (Tumbler/Stemless Lids): Slide fully open, then press one of the bottom tabs upward to release. Snap back into place to reattach.

Pro Tip : For stubborn odors or stains, create a natural cleaning paste using baking soda with lemon juice or vinegar. Apply, rinse thoroughly, and enjoy a refreshed lid/bottle cap .

Note: Please avoid using harsh chemicals or bleach, as they can damage the rubber parts.

What materials are at the core of every Corkcicle?

All CORKCICLE drinkware products are crafted from high-quality, food-grade materials designed for durability and safety:

• Main Body (Bottles, Tumblers, Cups): Made from premium 18/8 Stainless Steel. It features a triple-insulated design to keep your drinks cold or hot for hours without sweating.
• Lids & Caps: Made from durable, crystal-clear Tritan plastic or premium polypropylene. All of our lids are 100% BPA-free, ensuring no harmful chemicals leach into your beverages.
• Gaskets & Seals: Made from high-quality, food-grade silicone (rubber) to ensure a leakproof and airtight seal.
• Bottom: Equipped with a signature non-slip silicone base to prevent sliding and spills.

Is it safe to put my tumbler in the freezer or microwave?

• Freezer: No. Liquids expand when frozen, which can damage the vacuum seal and compromise the insulation.
• Microwave: Never. Our products are made of stainless steel, which is not safe for microwave use and may cause damage to both the product and your appliance.

Note: Please always refer to the product label for specific usage guidelines.

How do I clean coffee or tea stains?

For stubborn stains, we recommend a deep cleaning method:

• Use a mixture of baking soda and warm water or specialized cleaning tablets.
• Let it soak for approximately 30 minutes.
• Gently scrub with a soft bottle brush and rinse thoroughly.

Does my Corkcicle prevent condensation and heat transfer?

Yes, Our signature triple-insulated technology is designed to keep the exterior dry and comfortable to hold.

• Cold drinks: Stays condensation-free to help prevent water rings.
• Hot drinks: Vacuum insulation minimizes heat transfer, keeping the exterior cool to the touch.

If you experience condensation or unusual heat transfer, please contact our Customer Support team at corkcicle@weareserial.co

Wholesale

Interested in a wholesale order?

Contact our team at hello@weareserial.co with your company details and order requirements. We'll be in touch to discuss the best solution for your business.

What are the benefits of becoming a wholesale partner?

Wholesale partners gain access to preferential pricing, dedicated support, selected launch opportunities, and tailored solutions for bulk and corporate orders. Benefits are customized based on business needs and order volume.

For more detail please contact us at hello@weareserial.co

Customization

Interested in customization?

We offer tailored solutions for corporate gifting, events, and bulk purchases. Custom orders are available with minimum order quantities, depending on the scope of the project.

For more information, please email hello@weareserial.co.

How long do custom orders take?

Lead times vary based on the scope of your project. Once specifications and quantities are finalized, our team will provide a tailored production timeline.

For more information, please email hello@weareserial.co.